Need Help?

Q & A’S

We are always delighted to hear from you. Our aim is to resolve your query as quickly as possible, but before you contact us read our Frequently Asked Questions as you may find your answer here.
Q. HOW LONG CAN I EXPECT TO WAIT FOR MY PLATES?

We aim to dispatch your plates the same day the order is placed. You can expect to receive your plates in 2 – 3 working days or quicker depending on the postal service chosen.

Q. WILL MY NUMBER PLATES ARRIVE PRE-DRILLED?

No we do not offer this service as different vehicles have their very own screw holes. We always recommend that you use the sticky pads so you do not potentially damage your plates when drilling, We supply a large range of accessories including fitting kits.

Q. WILL YOU MAKE PLATES WITH MY OWN CUSTOM SPACING?

We will do this for you but be advised, the plates will be supplied to you strictly for off-road/show use only.

Q. CAN I SUPPLY MY OWN ARTWORK/DESIGN?

If you don’t see a badge, background image to your needs we will be more than happy to receive your very own design and add it to your plates. You can do this by calling the sales team or sending the image by email. If you would like to preview your own badge we are happy to add it to our plate builder. Please supply your image to us in one of the following formats : png / gif / jpg / pdf / ai / eps. Please ensure that your artwork/image is no greater than 1 meg in size.

Q. HOW LONG DO I HAVE TO CANCEL MY ORDER?

Number plates are a bespoke item and are made especially for you and nobody else. Pro Plates try to ensure that we keep our customers happy with quick delivery times, Because of this it is not possible to cancel or amend an order which has been placed on either the internet or the telephone. Please ensure that all details are correct before placing the order.

Q. I AM UNABLE TO CHANGE FONTS, CHOOSE BADGES ON THE NUMBER PLATE BUILDER ?

If you are unable to select certain elements on our plate builder like badges, fonts, backgrounds and slogan images this is probably because you are using an older internet browser that does not support the latest JS (javascript) standard, Internet Explorer (IE) being one of these. We suggest you use our Number plate builder with the latest web browsers like Chrome, Safari, Edge or Firefox.

Q. IF I CHOOSE A BLUE BORDER FOR THE REAR YELLOW PLATE WILL IT LOOK BLACK?

We manufacture the very best number plates on the market, we can do this as we have the very highest quality printers for the job (we are part of a large print group), The colour you choose is the colour you receive on your custom plates, blue, red, green even white !.

Q. WILL THE PLATES LOOK EXACTLY AS THEY APPEAR ON THE PLATE BUILDER?

The plate builder is a computer generated image to give you a general idea how your number plates will look once manufactured, The actual plates will be much sharper image quality and in the correct format, For example our backgrounds we offer are much better in real life then displayed on the plate builder where they can look a little pixelated depending on what device you are using.

Q. The Honeycomb background on the plate builder looks strange when I select it.

Yes we agree the plate builder displays the honeycomb and a few other backgrounds strangely depending on the device you are viewing it on, On the actual manufactured plates the honeycomb will be as expected and how you have seen in before on show and number plates.

Q. What is a customised Show plate?

It’s one you come up with yourself, with your own personal design. You can use our plate builder to choose the style, border, background and even add a badge to your customised show plates. When you’re done, we’ll manufacture and send your new creation, then all that’s left is to put it on your vehicle! It’s simple, fast and fun!

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